Quality Control

The reader and learner is taken through the historical evolution of Quality Management and Quality Control whereby pioneering contributions of Quality Gurus like Deming, Juran, and Crosby, etc is showcased in this book. Basics and fundamental approaches of PDCA as well as DMAIC are explained and the reader gets a fundamental view on these topics.

Cost of Quality, Defects per Million Opportunities, Failure Modes, and Effect Analysis, Nominal Group Techniques and Quality Function Deployment or QFD are explained and discussed.

Correlation Diagrams, Fishbone Diagram, Histogram, Measles Chart, Pareto Analysis, Process Map, and Stratification are explained with fewer illustrations.

Control charts and tools for capturing and analysing qualitative information and process controls are explained under Statistical Process Controls along with Service Gaps and Service Quality in subsequent chapters.

EFQM (European Foundation for Quality Management) Excellence Model and Quality Systems, and Models under ISO 9001:2000 is discussed at length.

Popular Agile Techniques such as Agile, Scrum, and Kanban boards and methodologies related to Scrum, Sprint, etc are discussed.

Overall, this equips a professional Engineer to understand the larger spectrum of Software Testing, Quality Assurance, and Quality Control and the expectation an Engineer should set for the project stakeholders, product vendors, and customers for Software projects becomes firm from a QC perspective.